Sole Society Reviews

NEVER received order from 6 months ago. Unable to talk to anyone or communicate regarding situation. THATS STEALING!

I purchased a pair of boots which they first sent me each boot in a different size, returned those and had them send me the correct size. They didn't fit well, so I returned those as well. Because I had returned the wrong size ones (not my fault) and exchanged for the correct size, they said they could not refund me the money, and instead could only issue me a store credit.
Don't buy from this store! Their policies are flimsy and designed to get you. I should not be penalized for their error.

I received three email like the below. I placed an order with you years ago and have not ordered since. I also do not have a card that ends with 8/25/2020. BAD customer service.

HELLO.

YOU HAVE TO VERIFY YOUR CREDIT CARD WITH THE DATE OF 08/25/2020.
WE HAVE TO DO THIS FOR YOUR PAST ORDERS AND CURRENT ORDERS. WE APOLOGIZE FOR ANY INCONVENIENCE...
THIS IS A PROCESS THAT MUST BE FOLLOWED DUE TO YOUR ACCOUNT SECURITY AND NEW LAWS.

During one of their sales I ordered a pair of sandals in a size 10 (the site said they had 2 pairs left), and a few days later I saw an email saying they'd canceled my order due to low inventory. Okay, I was disappointed but things get messed up. I can typically wear a 9.5/10 size shoe, so I went back and ordered a 9.5 (the site said they had 2 pairs left). I just got an email saying they canceled my order due to low inventory. I'm very upset because I wanted a pair of those shoes.

Sole Society allows you to purchase with Afterpay. However nightmare if you return shoes to DSW and results in credit. Listed on packing slip.
Sole Society will not report credit to Afterpay. DSW will issue credit to your bank and Sole Society wants you to continue paying full amount to Afterpay.
Afterpay expects Merchant to report credit but Sole Society does not report.
Interesting Sole Society is part of DSW however companies do not work together
They are ripping off consumers still making you pay full amount. If you buy from Sole Society you will be short changed on returns.
Sole Society Customer Service are idiots, have nasty attitudes. Cannot understand simple math and company policies. Returns to DSW for their merchandise is easier reports to Afterpay right away don't expect Sole Society to do so if at all.

The shoes are very cute but the quality is poor.

Checked the website made sure the order came through before 7 am pst... paid extra for 2 day shipping, and 2 days later the item still hasn't shipped. I go to call Customer support surprise surprise they are currently closed for the holiday...

I received a pair of shoes I ordered and they did not fit right so I sent them back. After 3 weeks, i did not yet receive a refund. After countless calls waiting to speak with someone for over 25min rach time, i never was able to get a hold of someone. Never had a history of my return and never recieved any emails back that I sent about my return. Luckily I paid through paypal so I filed a claim and within 10 days of them not hearing from the company, PayPal refunded me the money. I still havent heard back from Sole Society. Good luck with a return!

I Bought a pair of boots online. They came very quickly, and were a good quality. 2 Days later they were on sale 50.00 less. Tried calling there customer service but the phone # kept disconnecting due to high call volume. I email customer service and received a reply quickly stating they do NOT give price adjustments. I can send them back at my expense and repurchase them. I will not buy from them again.

Nancy T

I have never ordered boots online, but I found a pair in a catalog that looked so cute. They arrived quickly, but when I opened the box, I found these $130 boots had little holes in the leather and they looked like they had been worn and painted. Everybody in my office was watching me open them and it was embarrassing to say the least to see such poor quality for the extreme price. I'm wondering if the positive reviews are even legit. Maybe they need to be reported.